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Answered

Install Assets (realvirtual.io Digital Twin) doesn't work

Erik Plantenga 10 months ago in realvirtual.io Starter and Professional updated by Support 10 months ago 6

I bought the 'realvirtual.io Digital Twin Asset', I think there are 2 options to get it running:

1) Via the Asset Store -> click on 'open in Unity' (After clicking there are no extra asset visible, see image).

2) Via 'import custom package' (I don't know which file to open, see image). 

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Under review

If you bought it over the Unity Asset Store you should see it in the PackageManager under MyAssets:

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If you purchased it from us directly you can login here:

http://download.realvirtual.io/download

You will find the login information on your invoice (if you did NOT purchased over the Unity Asset Store).

Thanks for your answer, 

I've bought it at https://assetstore.unity.com, please see attached image. But when I click on 'open in Unity', nothing happens, as you can see below the 'Assets', there are no extra packages. 

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Please open the Package manager within Unity and import from there - like in my picture above. This should work. If not there might be a firewall issue with your computer.

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Thanks for your answer, but the package is not visible in de the Package Manager. Is there a way to send the package to me? 

You should find it under "My Assets" - did you checked to find it there?

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